CONTACT US

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  • Contact Details

    e: enquire@marrakechluxe.com

    t: t: +44 7743566155

    Registered Office

    JSK Universal Limited Trading As MarrakechLuxe

    Unit 21, Stadium Business Centre

    North End Road

    Wembley

    Middlesex

    HA9 0AT

    Company No. 12404750

  • Privacy Policy

    At MARRAKECHLUXE, we are committed to maintaining the trust and confidence of our visitors and customers. We do not sell, rent or trade email lists or any other customer information with other companies for any purposes, including marketing.

    This is the privacy notice of MARRAKECHLUXE. In this document, “we”, “our”, or “us” refer to MARRAKECHLUXE.

    We are company number 12404750 registered in United Kingdom.

    Our registered office is at Unit 21, Stadium Business Centre, North End Road, Wembley, Middlesex, HA9 0AT


    Introduction

    1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
    2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
    3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
    4. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
    5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
    6. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/
    7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

    The bases on which we process information about you

    The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

    If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

    If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

    1. Information we process because we have a contractual obligation with you

    When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

    In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

    We may use it in order to:

    • verify your identity for security purposes
    • sell products to you
    • provide you with our services
    • provide you with suggestions and advice on products, services and how to obtain the most from using our website

    We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

    Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

    We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

    1. Information we process with your consent

    Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

    Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

    Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

    Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

    If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

    We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

    You may withdraw your consent at any time by instructing us at privacy@marrakechluxe.com. However, if you do so, you may not be able to use our website or our services further.

    1. Information we process for the purposes of legitimate interests

    We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

    Where we process your information on this basis, we do so after having given careful consideration to:

    • whether the same objective could be achieved through other means
    • whether processing (or not processing) might cause you harm
    • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

    For example, we may process your data on this basis for the purposes of:

    • record-keeping for the proper and necessary administration of our business
    • responding to unsolicited communication from you to which we believe you would expect a response
    • protecting and asserting the legal rights of any party
    • insuring against or obtaining professional advice that is required to manage business risk
    • protecting your interests where we believe we have a duty to do so
    1. Information we process because we have a legal obligation

    We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

    For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

    This may include your personal information.

    Specific uses of information you provide to us

    1. Information provided on the understanding that it will be shared with a third party

    Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

    Examples include:

    • posting a message our forum
    • tagging an image
    • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

    In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

    We do not specifically use this information except to allow it to be displayed or shared.

    We do store it, and we reserve a right to use it in the future in any way we decide.

    Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

    Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at privacy@marrakechluxe.com.

    1. Complaints regarding content on our website

    We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

    If you complain about any of the content on our website, we shall investigate your complaint.

    If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

    Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

    If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

    1. Information relating to your method of payment

    Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

    At the point of payment, if you are not making payment directly via BACS outside of our website, you are transferred to a secure page on the website of PayPal / GoCardless or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

    1. Contacting Us

    When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

    We record your request and our reply in order to increase the efficiency of our business.

    We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

    1. Complaining

    When we receive a complaint, we record all the information you have given to us.

    We use that information to resolve your complaint.

    If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

    We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

    1. Affiliate and business partner information

    This is information given to us by you in your capacity as an affiliate of us or as a business partner.

    It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

    The information is not used for any other purpose.

    We undertake to preserve the confidentiality of the information and of the terms of our relationship.

    We expect any affiliate or partner to agree to reciprocate this policy.

    Use of information we collect through automated systems when you visit our website

    1. Cookies

    Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

    Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

    Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

    Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

    When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

    If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

    We use cookies in the following ways:

    • to track how you use our website
    • to record whether you have seen specific messages we display on our website
    • to keep you signed in our site
    • to record your answers to surveys and questionnaires on our site while you complete them
    • to record the conversation thread during a live chat with our support team

    We provide more information about the cookies we use in our cookie policy.

    1. Personal identifiers from your browsing activity

    Requests by your web browser to our servers for web pages and other content on our website are recorded.

    We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

    We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

    If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

    Disclosure and sharing of your information

    1. Information we obtain from third parties

    Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

    No such information is personally identifiable to you.

    1. Third party advertising on our website

    Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

    They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

    We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

    Access to your own information

    1. Access to your personal information
    • To obtain a copy of any personally identifiable information that is not provided on our website you may send us a request at privacy@marrakechluxe.com.
    • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
    1. Removal of your information

    If you wish us to remove personally identifiable information from our website, you may contact us at privacy@marrakechluxe.com

    This may limit the service we can provide to you.

    1. Verification of your information

    When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

    Other matters

    1. Use of site by children
    • We do not sell products or provide services for purchase by children, nor do we market to children.
    • If you are under 18, you may use our website only with consent from a parent or guardian.
    • We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
    • Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
    1. Encryption of data sent between us

    We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

    Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

    1. How you can complain
    • If you are not happy with our privacy policy or if have any complaint, then you should tell us by email. Our address is complaints@marrakechluxe.com
    • If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
    • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
    1. Retention period for personal data

    Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

    • to provide you with the services you have requested.
    • to comply with other law, including for the period demanded by our tax authorities.
    • to support a claim or defence in court.
    1. Compliance with the law

    Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

    However, ultimately it is your choice as to whether you wish to use our website.

    1. Review of this privacy policy

    We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

    If you have any question regarding our privacy policy, please contact us at privacy@marrakechluxe.com

     

  • Cookies Policy

    Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

    Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

    Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

    Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

    When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

    If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

    We use cookies in the following ways:

    • to track how you use our website
    • to record whether you have seen specific messages we display on our website
    • to keep you signed in our site
    • to record your answers to surveys and questionnaires on our site while you complete them
    • to record the conversation thread during a live chat with our support team

    Cookies used on our Website

    A list of all the cookies used on our Website by category is set out below.

    Strictly necessary cookies

    These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around our Website and use its features, such as accessing secure areas of our Website.

    Performance cookies

    These cookies collect anonymous information on the pages visited.  By using our Website, you agree that we can place these types of cookies on your device.

    These cookies collect information about how visitors use our Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Website works.

    Functionality cookies

    These cookies remember choices you make to improve your experience.  By using our Website, you agree that we can place these types of cookies on your device.

    These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    Third party cookies

    These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

    For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

  • Terms and Conditions

    Terms and Definitions

     
    • Client” means the client to whom Marrakechluxe is providing the Services.
    • Marrakechluxe” is a trading name of JSK UNIVERSAL Limited
    • Marrakechluxe” means, its subsidiaries and any of its subcontractors.
    • Lead Name” means the main first named person on the booking.
    • Services” means the services the client will receive from Marrakechluxe as described in a Packaged Service Description.
    • Third Party Service Providers” means accommodation (hotels, villas), restaurants, bars and transport providers.
    • Initial Deposit” means deposit/ agreed with the client to hold and secure the dates. This is non-refundable.
    • Security deposit” means a refundable security deposit will be take upon final balance payment. This will be of MAD500 per person and will be refunded 7-14 days upon return from your trip – provided any damage has not occurred to the accommodation. This is in place in the event of any damages or breakages that occur during your stay within the villa and its property and car hire.
    • Data” means Client data to the extent that it relates to their requirements for Services or is necessary for the proper provision of the Services to the Client.
    • Normal Working Hours” means our drivers need a minimum of 7 hours rest before they start attending to your needs the following day. The maids usually work from 9 am-5 pm unless an arrangement has been agreed with Marrakechluxe beforehand.
    • Packaged Service Description” (PSD) means the document agreed by the parties which specifies the Services to be provided and the requirements for their provision.
    • Please read the following terms and conditions carefully, as they form the basis of your package contract with Marrakechluxe and set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.

     

    Booking with Marrakechluxe

    •  
      • Marrakechluxe acts as an intermediary between our clients and third-party service providers, providing a luxury travel experience to Marrakech. Marrakechluxe provides tailored luxury services to our clients. All third-party service providers have been inspected to the highest standard by a Marrakechluxe Representative. We pride ourselves on quality and whilst inspections are carried out on a regular basis, we are unable to take responsibility for how accommodation is maintained and run on a day to day basis.
      • Where services are booked with Marrakechluxe your contract will be with us and our full booking conditions apply. Further conditions are also applied by our third- party service providers and together these make the ‘conditions of contract’ and constitute the entire agreement between you and Marrakechluxe.
      • Our third-party service provider’s terms and conditions apply at all times. These terms and conditions can be found on their websites. We can also provide you with a copy at the time of booking, upon request. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions stated here and agree to be bound by them.
      • All information provided by Marrakechluxe regarding third party service providers is provided in good faith. We do not accept responsibility or liability for any changes to third party terms and conditions.

    Marrakech, before you travel

    •  
      • Before travelling to Marrakech, we advise all our clients to visit the United Kingdom Foreign Travel Advice at,

      https://www.gov.uk/foreign-travel-advice/morocco for travel advice.

      The advice can change, so please check regularly for updates.

      • Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment.
      • Regional festivals and events may also take place throughout the year. They can be somewhat chaotic but are generally great fun to be a part of. The appropriate Tourist Offices are happy to supply more detailed information.

    Main Contact for bookings

    •  
      • By making a booking, the first named person on the booking agrees on behalf of themselves and all persons detailed on the booking that:
      • They have read these terms and conditions and has the authority to and does agree to be bound by them.
      • They accept that it is their responsibility to ensure that members of their party have been provided with these terms and conditions.
      • They consent to our use of information in accordance with our Privacy Policy.
      • They are over 18 years of age and where placing an order for services with age restrictions declares that They and all members of the party are of the appropriate age to purchase those services.
      • They accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

    Deposits & Payments

    •  

      Deposits

      • All bookings require an initial deposit of [agreed by Marrakech Luxe and the client] to hold and secure the dates. This is non-refundable.
      • In addition to the initial deposit, clients are required to provide a security deposit of 500MAD upon arrival to cover any damage to the accommodation. If no damage has occurred, the security deposit will be returned to the client 7-14 days after departure from Marrakech.

      Payments

      • Final booking fees may fluctuate depending on the exchange rate at the time of purchase (current period rate 11.5-12.5MAD to £1)
      • Any outstanding balance is required to be paid in full four calendar weeks prior to the date of travel.

      Payment Methods

      1. Marrakechluxe Bank Transfer details will be provided if chosen method of payment.   
      2. Credit or Debit Card Transactions – World Pay Payment Link (Please note ALL credit card transactions are subject to a 2.5% transaction fee and debit cards are charged at 1.5% transaction fee.)
      3. PayPal – info@marrakeluxe.com (1% Handling fee) Accommodation.                   
      • Payment must be made in advance to Marrakechluxe. Payment may be made using Credit Card or Bank Transfer. We reserve the right not to fulfill your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder’s permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.
      • When you have completed your booking, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address.

    Accommodations & Guidelines

    •  
      • All accommodation check-ins are from 2PM (unless prior arrangements have been made).
      • All accommodation check-out is by 12PM midday (unless prior arrangements have been made).
      • All clients are reminded that all possessions and property they own during their stay in Marrakech are their own responsibility and Marrakech Luxe does not accept any liability for any loses or damages to any property/goods/cash in Marrakech.
      • Drugs and Contraband – All illegal substances and drugs are prohibited within all accommodation and any client found in possession or in use of these with be asked to leave the accommodation immediately and without refund.
      • Threatening behaviour, Violence and abuse and against any Marrakechluxe representative, staff or third party vendors will not be tolerated, you will be asked to leave the villa/accommodation immediately and without a refund.

    Cancellation

      • Any cancellations after the initial deposit has been paid but prior to 4 weeks stay will result in a forfeit of the deposit.
      • Any cancellation 4 weeks or less from the date of stay will result in a full balance payment being held towards costs and charges and is not refundable.
        Other changes
      • If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.
      • In the above case, an administration charge will be payable of £30 per person where your request is received by us 60 days or more prior to your date of departure and £50 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable.
      • We will not pay compensation or accept any liability where any change is due to circumstances outside of our reasonable control, including (without limitation) any strikes, lock-outs or other industrial action; labour disputes; acts of God; war; riot; civil commotion; malicious damage; compliance with any law or governmental order, rule regulation or direction; impossibility of the use of any means of public or private transport or any action of any government or regulatory body; accident; break-down of plant and machinery; fire; flood or storm; other adverse weather conditions (including heavy rainfall, hail, snow, fog or frost) affecting any airport, port or any other transport link, embarkation or disembarkation point and their operation; flight delays; other matters affecting air traffic control (including failure of equipment, systems and software); siege; acts of terrorism; police or security alerts or precautionary measures taken.

    Experiences, Activities & Special Requirements

    • Experiences & Activities

      • We are able to offer assistance and reserve certain experiences and activities for you in Marrakech, for which you pay locally. In these circumstances, we only act as a booking agent for the operator of the excursion or activity concerned. Your contract will therefore be with them and it does not form part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you and will be governed by the local law and jurisdiction which applies. Marrakechluxe accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider.

      Special requirements

      • If you have any special requirements (dietary or otherwise) you must inform us of these at the time of booking so that we can pass these onto our third-party service providers. We cannot guarantee that your requirements will be met, however, and we are not liable to you in the event that your wishes are not met.

    Your responsibility & Our Goal @ Marrakechluxe

    • Your responsibility

      • It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations.
      • You must be fully insured for your holiday and must make sure that all of the activities which you will be carrying out are covered by such insurance.
      • You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our third-party service providers in good time. We are not in any circumstances liable if the third-party service provider cannot accommodate your requirements as a result of any medical condition or disability.
      • You are responsible for your behaviour and that of your party. We and our third party service providers reserve the right to refuse your booking or remove you and/or any member of your party from any transport, accommodation if you or any member of your party is under the influence of recreational drugs; if you are or we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or in any manner whatsoever which presents a risk to others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances.

      Damages and behaviour

      • In the event of any damage or breakage that may occur, Marrakechluxe will seek to reimburse all costs through the initial security deposit provided. In the event of the security deposit being below damage or breakage costs, Marrakechluxe would seek Immediate reimbursement.

      Our commitment to you

      • At Marrakechluxe we pride ourselves on delivering a premium, luxury experience to all our clients. Client satisfaction is at the heart of what we do and we commit to ensuring that you experience the best that Marrakech has to offer.
      • We are not liable to you where our failure or the improper performance of any of our obligations to you is due to:
        1. Any fault or failure of you or of any member of your party
        2. Any fault or failure of any third party unconnected with us and the provision of the services for which you have contracted with us to provide which are unforeseeable or unavoidable
        3. Circumstances beyond our or beyond our third-party service providers reasonable control.
      • Our third-party service providers and our local representatives are instructed not to act as our agents in booking any alternative activities other than those approved and offered by us and which you have purchased directly from us. Any assistance they may offer at your request in relation to such activities does not imply they have acted as our agent or with our authority or approval. We are not responsible for such activities and have no liability to you in respect of any of them.

      Complaints

      • Despite our best endeavours to ensure your holiday runs as smoothly as possible, problems can occur. If you do experience difficulties that cannot be dealt with at the time by our Ground Manager, then please contact either by email bookings@marrakechluxe.com or tel: +44 xx our office.
      • We will be unable to help if you only mention the issue on your return from holiday. During your holiday, you can reach us by email, sms or phone.

      Emergency

      • If you have a medical emergency, you must notify your travel insurance providers on their 24-hour emergency telephone number (which should be visible on the cover note).

      Data

      • By making a booking with us, we will process the personal information we receive from you (about you and the people travelling with you), in the following ways: to enable us to arrange the travel services you have booked (which will include passing your information to third party service providers, such as villa owners, hoteliers and our technology partners to administer the services we provide, and may involve sending your information to countries that don’t have an equal level of privacy legislation to that in the UK); for our own market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks and credit card companies, or the police); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and for marketing contact by means of email, post, SMS and/or telephone if you’ve agreed we can, or if we’re providing you with offers and information on similar products and services to those you have purchased (and you haven’t have opted out of such marketing at the time of booking).
      • We may need to collect information from you (or the people travelling with you), that is sensitive personal data because it relates to a medical condition or dietary requirement. When you give us this information you agree to allow us to process this and pass this to our third-party service providers where necessary to make the arrangements you require.
      • Telephone calls to us may be recorded for training and quality purposes and for preventing/ detecting crime. If you’ve booked with us via our website, or if you’ve chosen for us to contact you by email, we’ll use the email address you’ve provided to send you your travel documentation. We’re entitled to assume that the email address you’ve provided is correct and that you understand and accept the risks associated with using this form of communication.

      Marrakechluxe Disclaimer

      • We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, third party service providers can change, and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisers should you wish to clarify any information.
        By providing a deposit to Marrakechluxe you and members of your party are agreeing to abide by these terms and conditions.
 
JSK Universal Limited Trading As MarrakechLuxe

Unit 21, Stadium Business Centre
North End Road, Wembley, Middlesex HA9 0AT
Company No. 12404750

Terms & Conditions

 

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